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Frequently Asked Questions



How do I find my BlackBerry PIN?

To find your PIN, You need to go to SETTINGS then OPTIONS then STATUS. Some BlackBerry Themes do not have the SETTINGS folder, so go to OPTIONS and then STATUS.

Your BlackBerry PIN is a 8 character long hexadecimal number, with the digits 0 through 9 and A through F, e.g., 23AB9EF0.


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Can I install via the Desktop Manager instead of over-the-air?

You can installed Bplay Games using the BlackBerry Desktop Manager Software. Unfortunately, you cannot install Bplay ringtones using the Desktop Manager software.

To be up to date, make sure you have the latest Desktop Manager Software. You can find it here: http://www.blackberry.com/products/software/desktop/index.shtml

  • Connect your BlackBerry using the USB cable, then download the copy of the game by going to www.bplay.com on your PC.
  • Select your BlackBerry Model, and the game you wish to install, and click the TRY IT NOW button in the MORE INFO section of the individual games to download the game onto your computer.
  • Unzip the downloaded file. It is recommended to unzip it to the desktop.
  • Load up the BlackBerry Desktop Manager, and then the Application Loader, and ADD the .alx file to the Application Loader screen.
  • Make sure it is checked in the application device list, and click NEXT, and then FINISH to install the game.

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Can I preview the Ringtones before I purchase them?

You can preview the Ringtones if you visit Bplay.com on your Personal Computer. Unfortunately, you cannot preview a Ringtone on your BlackBerry Device.


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How do I install BlackBerry Ringtones?
  • If you purchase a Ringtone on your device, you will have a link presented to you.
  • If you purchase a Ringtone on your Personal Computer, you will have a link presented to you in your email. You need to visit the link on your BlackBerry Device.
  • Click on that link, and then click on 'Click here to download your file'.
  • The Ringtone will automatically load into your BlackBerry Media Player, and start playing.
  • Click the STOP button, and then click the MENU button and choose SAVE to SAVE the Ringtone on your device.
  • If you do not click on the SAVE button, the ringtone will not be saved on your device, and you will need to email support@bplay.com to have the link authorized again.

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How do I install BlackBerry Themes?
  • IMPORTANT NOTE: A data plan or internet access for your BlackBerry is required in order to download and install themes from Bplay.com over-the-air (OTA) to your BlackBerry device. BlackBerry themes may NOT be installed via BlackBerry Desktop Manager. Please refer to the installation instructions in the e-mail sent to your BlackBerry device upon purchase of themes.
  • If you purchase a Theme on your device, you will have a link presented to you.
  • If you purchase a Theme on your Personal Computer, you will have a link presented to you in your email. You need to visit the link on your BlackBerry Device.
  • Click on that link, and it will install onto your device.
  • Scroll to SETTINGS and then OPTIONS and then THEME.
  • Click the theme, and then click ACTIVATE to initiate it.
  • If you theme that you just downloaded is not in the THEME menu, you need to reboot your BlackBerry. You do this by unplugging the battery from your BlackBerry.

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I clicked on "add bplay.com to my BlackBerry", but I don't want the icon on my device anymore. How do I delete the bplay icon?
  • On your BlackBerry Device, load the Browser up, and then load the BOOKMARKS up.
  • Scroll down to Browser Channels, and expand that.
  • Highlight "bplay - Games & More" and select Delete. This removes it from your handheld.

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How do I remove games from my BlackBerry?

There are a couple ways to remove a game from your BlackBerry.
  1. You can use the BlackBerry Application Loader from a PC.
    1. Plug your BlackBerry into the USB slot of the Computer
    2. Load up the Desktop Manager Software
    3. Load up the Application Loader
    4. Click NEXT, then NEXT
    5. Scroll down to the game you wish to remove and click on it
      • If the game does not show up there, download the latest version of the Desktop Manager Software from http://www.blackberry.com/products/software/desktop/index.shtml
      • The latest version auto detects software programs that have been installed Over-The-Air.
    6. Click on the Delete button
    7. Click NEXT
    8. Click FINISH
    9. Click CLOSE
  2. You can Delete the game off the BlackBerry Handheld
    1. Scroll to OPTIONS and select it
      • If there is no OPTIONS, go to SETTINGS, and there should be OPTIONS in that menu
    2. Select APPLICATIONS
      • If there is no APPLICATIONS, go to ADVANCED OPTIONS, and there should be APPLICATIONS in that menu
    3. Scroll to the game you wish to delete and select it
    4. Scroll to DELETE and select it
    5. Scroll up to DELETE and select it

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How do I remove BlackBerry Ringtones?

On your BlackBerry Device, click on Profile, press the MENU button, and then click on SHOW TUNES. Click on the Ringtone file, and press the MENU button. Scroll down to DELETE and select it to delete a Ringtone.

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How do I remove BlackBerry Themes?
There are a couple ways to remove a Theme from your BlackBerry.
  1. You can use the BlackBerry Application Loader from a PC.
    1. Plug your BlackBerry into the USB slot of the Computer
    2. Load up the Desktop Manager Software
    3. Load up the Application Loader
    4. Click NEXT, then NEXT
    5. Scroll down to the theme you wish to remove and click on it
    6. Click on the Delete button
    7. Click NEXT
    8. Click FINISH
    9. Click CLOSE
  2. You can Delete the theme off the BlackBerry Handheld
    1. Scroll to OPTIONS and select it
      • If there is no OPTIONS, go to SETTINGS, and there should be OPTIONS in that menu
    2. Select APPLICATIONS
      • If there is no APPLICATIONS, go to ADVANCED OPTIONS, and there should be APPLICATIONS in that menu
    3. Scroll to the game you wish to delete and select it
    4. Scroll to DELETE and select it
    5. Scroll up to DELETE and select it
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When using BlackBerry Desktop Manager to load my purchase, I get an error message that says: "No additional applications designed for your device were found." What do I do now?

This is a documented problem.

The solution is to install the latest version of BlackBerry Desktop Manager. To find the latest BlackBerry Device Software, visit http://na.blackberry.com/eng/support/downloads/download_sites.jsp.

Please see the following BlackBerry support page that describes how to fix the problem.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14450&sliceId=SAL_Public&dialogID=84674786&stateId=1%200%2084670867

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I get an error message that says: "Error starting {GAME}: null". What do I do now?

This applies to any game and is a problem with the BlackBerry over-the-air installer. The first step should be to reboot your BlackBerry. To reboot your BlackBerry, unplug the battery while the Blackberry is on. Wait 10 seconds, and then return the battery, and power on the BlackBerry.

If it continues to give that error, you will need to uninstall the game and reinstall it. If it still gives you errors, please uninstall the game and use the Desktop Manager to install the game.

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I get an error message that says: "HTTP Error 406: Not Acceptable The page you are trying to load is not supported by the browser. Please try loading a different page." What do I do now?

This applies to BlackBerry devices on a Corporate BES (BlackBerry Enterprise Server). The BES has turned on the 'Disable 3rd Party Applications' and has disabled the installation of games onto the BlackBerry device. Unfortunately, your work has prevented you from using our programs. You will need to speak with your BES admin to enable it.

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I get an error message that says: "907 Invalid Jar" when trying to install one of your games. What do I do now?

We've noticed that some devices on a Corporate BES (BlackBerry Enterprise Server) were getting "907 Invalid Jar" errors. If this is happening to you, try using your "Internet Browser" or "WAP Browser" to do the download instead of the default "Blackberry Browser". This usually fixes the problem.

Alternately, you could download the games to your PC via http://www.bplay.com and install them using your USB cable.

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I have more questions that aren't answered here. What do I do now?

Please fill out the support form and we'll get back to you shortly.


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