Frequently Asked Questions

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How do I find my BlackBerry PIN?

To find your PIN, navigate to SETTINGS then OPTIONS then STATUS.

Your BlackBerry PIN is a 8 character long hexadecimal number, e.g., 23AB9EF0.

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I changed my Blackberry and now my games do not activate.

We now have a self-care tool that allows you to generate new activation codes to use on your new device. This tool is only available on your desktop PC and cannot be accessed with your device.

http://www.bplay.com/purchases

PIN changes are limited to two times a year.

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I changed my Blackberry and now my theme download links are expired, how can I reactivate?

We now have a self-care tool that allows you to generate new theme links for your BlackBerry. This tool is only available on your desktop PC and cannot be accessed with your device.

http://www.bplay.com/purchases

Theme links can only be reactivated once every 6 months.

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How do I install BlackBerry Themes?

A second email containing your download links will be sent to the address used during purchase. Please note, themes can only be installed OTA and an active data plan is required to install themes from bPlay.

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I get a "Purchase Code Expired" message when trying to download my products.
A "Purchase Code Expired" message will appear if your purchase has expired. You may use the Purchase Management System to reactivate the links from your desktop PC:

http://www.bplay.com/purchases This tool is not accessible via your device.

If this was your first attempt at downloading and you received an error contact Support by visiting http://kb.bplay.com on desktop.

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I get an error message that says: "HTTP Error 406: Not Acceptable The page you are trying to load is not supported by the browser. Please try loading a different page." What do I do now?

This applies to BlackBerry devices on a Corporate BES (BlackBerry Enterprise Server). It is likely your BES has turned on the 'Disable 3rd Party Applications' thus disabling installation of games onto your BlackBerry device. You may need to speak with your IT administrator to rectify the issue.

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I get an error message that says: "907 Invalid Jar" when trying to install one of your games. What do I do now?

We've noticed that some devices on a Corporate BES (BlackBerry Enterprise Server) are getting "907 Invalid Jar" errors. If this is happening to you, try using your "Internet Browser" or "WAP Browser" to download instead of the default "Blackberry Browser".

Alternately, you can download the games to your PC via http://www.bplay.com and install them using Desktop Manager.

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I have more questions that aren't answered here. What do I do now?

More detailed troubleshooting is available via desktop computer at our extensive knowledge base. Please visit the Support link at www.bplay.com via desktop, or navigate directly to http://kb.bplay.com from desktop. There, you will find common questions and answers along with links to self-administered tools.
If you still require assistance, a Support form may be found within that desktop Support section.

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I never received my receipt e-mail or download links e-mail.

First, verify that these e-mails did not get sent to your spam or junk folder. Second, verify that your purchases were made with the correct e-mail address by logging in or creating an account at https://www.bplay.com/purchases. You will be able to resend the e-mails using this method. If you do not see your purchases, use the E-mail Recovery Tool to send us your correct phone number and e-mail address.

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